PangeaCart
Support wants the shopper made whole in statement currency. Finance wants the refund to match merchant-currency settlement. Both are protecting a real interest.
Store four facts on every capture: shopper amount, merchant amount, rate and source, timestamp. Then pick a refund policy in advance and encode it.
PangeaCart keeps that dual ledger and will not hold your funds. If the provider cannot return settlement detail, say so in the statement of work.
General commentary for merchants considering cross-border selling. Not legal, tax or customs advice.
Discuss a cross-border programme
Tell us the corridors you sell into and the partners you already use. We will say whether PangeaCart software is a fit — and where it is not.
Talk to PangeaCart