Returns are a customs event

Domestic returns are a warehouse process with a refund attached. International returns are often a second import: duties that may not be recoverable, and a node that is not expecting the goods.

Decide before the first return

1. Which node receives returns — and whether it can legally accept them.
2. Whether refused goods are destroyed, donated or attempted as a second sale.
3. How refunds interact with duties already remitted (often: they do not, not quickly).
4. What the shopper is told, in the language of the market, before they refuse.

Fulfillment product →

General commentary for merchants considering cross-border selling. Not legal, tax or customs advice.